Privacy Policy i8 live — Member Personal Data Protection

1Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by i8 live ("We", "Company" or "Platform") and describes how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and all services we offer.

This Policy applies to all individuals who interact with the i8 live platform, including:

• Website visitors who have not yet registered as members
• Registered members with an active account on the platform
• Former members whose accounts have been closed
• Individuals who contact our customer support team

By accessing or using the i8 live platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

2Types of Personal Data We Collect

I8 live collects various categories of personal data depending on the nature of your interaction with the platform. Below is a summary of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or religion- and belief-related information unless required by law.

3How We Collect Your Personal Data

Your personal data is collected through several different channels throughout your use of the i8 live platform:

• Directly from you — when you register an account, complete your profile, submit KYC documents, or contact our customer support
• Automatically via technology — when you browse the platform, cookies and similar tracking technologies collect technical and behavioural usage data
• Through authorised third parties — such as payment processors that verify transactions, or third-party identity verification providers we use for the KYC process
• From public sources — in certain situations relating to fraud prevention, we may cross-reference information from legitimate public sources

4Purpose of Personal Data Use

I8 live uses the personal data collected for the following purposes, all grounded in a valid legal basis:

• Processing account registration and verifying your identity through mandatory KYC procedures
• Providing and managing your access to all services and games on the platform
• Processing deposits, withdrawals, and all financial transactions securely and accurately
• Detecting and preventing fraud, money laundering, and other suspicious activities
• Complying with legal and regulatory obligations applicable to platform operations
• Sending important account-related communications such as transaction confirmations and security notices
• Sending promotional information and special offers to members who have consented to receive them
• Improving the user experience through usage data analysis and feedback
• Resolving disputes, complaints, and issues related to accounts or games

5Third-Party Data Sharing and Disclosure

I8 live is committed to never selling or trading your personal data. However, in the course of platform operations, we may share data with specific parties under strict conditions:

• Authorised service providers — such as payment processors, IT infrastructure providers, and identity verification companies bound by strict confidentiality agreements with us
• Regulatory authorities — when required by law, court order, or direction from a competent regulatory authority
• Fraud prevention agencies — for the purpose of detecting and preventing fraud, money laundering, or other financial crimes involving our platform
• Business merger or acquisition — should i8 live be involved in a merger, acquisition, or asset sale, member data may be transferred as part of that transaction with continued privacy protections in place

All third parties who receive personal data of i8 live members are required to comply with data protection standards equal to or higher than our own. We conduct regular audits of our third-party partners to ensure ongoing compliance.

6Data Security & Protection Measures

We continuously invest in security infrastructure to ensure your personal data is always protected to the highest standard. The technical and organisational measures we employ include:

• End-to-end encryption using TLS 1.3 protocol for all data communications between the platform and users
• Encryption at rest for all sensitive member information stored in our databases
• Two-factor authentication (2FA) for staff access to internal systems containing member data
• Continuous 24/7 security monitoring with automated intrusion detection systems
• Regular security audits by independent third parties recognised within the industry
• Mandatory security training and privacy awareness for all staff who handle member data
• Clear incident response procedures to address any data breach should one occur

7Cookies, Pixels and Tracking Technologies

The i8 live platform uses several types of tracking technology to enhance the user experience and analyse platform performance. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are essential to platform operations
• Preference Cookies — saves your preferences such as language, currency, and display settings so you do not need to reconfigure them each time you log in
• Analytics Cookies — helps us understand how members use the platform, which pages are visited most frequently, and where usability issues may arise
• Security Cookies — used to detect and prevent fraudulent activity and to verify that users are human and not automated bots

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the i8 live platform.

8Your Rights Regarding Personal Data

As a data subject, you hold the following rights regarding your personal information held by i8 live. These rights may be exercised by contacting our privacy team:

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 calendar days of receipt. Identity verification may be required before processing any data-related request.

9Data Retention Period

I8 live retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data — retained for the duration your account remains active and in good standing
• Data after account closure — retained for a minimum of five to seven years after account closure to comply with legal and regulatory obligations
• Financial transaction records — retained for a minimum of seven years in accordance with Malaysia's financial and tax legislation
• KYC Documents — retained for the period prescribed by applicable anti-money laundering laws
• Support communication logs — retained for two years for reference and dispute resolution purposes

10Children's Privacy and Young User Protection

The i8 live platform is a service intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals below the stipulated minimum age.

Should we become aware that personal data has been collected from a minor without the knowledge of a parent or legal guardian, we will take immediate steps to:

• Terminating the relevant account immediately
• Deleting all personal data associated with that account
• Returning any related funds where applicable

If you are a parent or guardian and believe that a child under your care has registered an account on our platform, please contact us immediately. We will treat the matter as a high priority.

11Privacy Policy Amendments and Updates

I8 live reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we manage personal data.

When significant changes are made to this Policy, we will:

• Updating the "Last Updated" date displayed at the top of this document
• Sending email notices to all registered members informing them of the changes made
• Displaying a clear notice on the platform's homepage for a minimum of 14 days

Your continued use of the i8 live platform after an updated Privacy Policy is published constitutes your acceptance of those changes. It is your responsibility to review this Policy periodically.

12How to Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by i8 live, we encourage you to reach out to us through the following channels:

• Live Chat 24/7 — the fastest way to receive an immediate response from our support team
• Privacy Email — send your written enquiry to [email protected] for matters requiring an official written response
• General Support — contact [email protected] for general account and platform enquiries

Our team will respond to all privacy-related enquiries within 3 business days. For more complex data management requests, we may require up to 30 calendar days to fully process your request.